Complaints

All users of the health and social services network who believe their rights have been infringed on or are dissatisfied with the services received may express their dissatisfaction or file a complaint. 

The complaint-review system is a procedure that ensures: 

The regional board actively worked at establishing the structure enabling the management and promotion of the complaints system in the region. In collaboration with both institutions, resources have been identified to assist and support Nunavimmiut, as needed, who wish to file complaint with an institution of the region, the regional board or the ombudsman, as well as those whose complaint has been forwarded to the institution’s council of physicians, dentists and pharmacists in accordance with the provisions of section 58. 

Your Rights 

As a user of the health and social services network, you have the following rights: 

Links 

• http://sante.gouv.qc.ca/en/systeme-sante-en-bref/plaintes/
• http://www2.publicationsduquebec.gouv.qc.ca/dynamicSearch/telecharge.php?type=2&file=/S_4_2/S4_2_A.html 

Filing a Complaint

Filing a complaint is a constructive action that ensures that users’ rights are respected and helps improve the quality of health and social services.

The complaint examination procedure allows a user to file a verbal or written complaint about the health or social services they received, they should have received, or they should receive. (…)

Filing a complaint is a confidential procedure. Also, the person who files a complaint is always protected from any form of retaliation. The complaint procedure can be stopped at any time.

It is also important to mention that at all time during the process, you can be assisted by a person of your choice.

Who can file a complaint?

• The user or his/her representative
• The heir or legal representative of a deceased user

Anyone who realizes that the rights of a user or a group of users have not been respected can report the situation to the service-quality and complaints commissioner.

For example:

• If you feel you didn’t get the information you should have received regarding a treatment
• If you received care without giving your consent
• If you were treated in a disrespectful manner
• If you did not receive the care you should have received

You can report the situation to the complaints commissioner. This is a best way to limit the possibility of a similar situation happening in the future.