Complaints

The Nunavik Regional Board of Health and Social Services (hereinafter referred to as NRBHSS) recognizes the right of all users and their representatives to openly express their dissatisfaction with the services they have received or should have received.

The Regional Service Quality and Complaints Commissioner reports directly to the Board of Directors of the NRBHSS. He acts independently, impartially and confidentially.

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The complaints review system

If you are dissatisfied with the care and services you have received, if you feel that you are not receiving the care or services to which you are entitled, or if you feel that your rights as a user have not been respected, you can lodge a complaint with the Regional Service Quality and Complaints Commissioner.

Your rights as a user:

  • The right to be informed;
  • The right to services;
  • The right to choose the professional or institution that will provide the care and services that you need;
  • The right to receive the care and services required by your state of health;
  • The right to consent to or refuse care;
  • The right to participate in decision concerning you;
  • The right to be accompanied, assisted and represented by a person of your choice;
  • The right to accommodation;
  • The right to receive services in English;
  • The right to access your user’s file;
  • The right to confidentiality;
  • The right to file a complaint and be assisted or accompanied in the procedure.

The complaints review system is an analysis that answers the following questions:

  • What could or should have been done better?
  • What else should or could we have done?
  • What can be done to prevent recurrence?

Why file a complaint?

Filing a complaint is a constructive way to improve the quality of services offered to your community.

This is a confidential process, which you can stop at any time. The person who files a complaint is always protected from any form of retaliation.

At any time during the process, you may obtain assistance from a person of your choice. Complaints can be made verbally, in person or by telephone, in writing, by e-mail or using the RRSSSN form.

Who can file a complaint?

  • The user himself or a representative;
  • The heir or legal representative of a deceased user;

Anyone who witnesses a failure to respect the rights of one or more users may report the matter to the Regional Service Quality and Complaints Commissioner.

How to reach the Complaints and Service Quality Commissioners

For services provided by UTHC
By email :  complaints.kuujjuaq@ssss.gouv.qc.ca
By phone :  1 (819) 964-2905, poste 2509
Toll-free number : 1 (833) 964-2905, poste 2509

For services provided by IHC and ULLIVIK
By email :   complaint.commissioners.csi@ssss.gouv.qc.ca
By phone : 1 (819) 988-2957, poste 360
Toll-free number : 1 (888) 988-2669

For regional services
By email :  complaints.nrbhss@ssss.gouv.qc.ca
Toll-free number : 1-833-428-4242

Links :