Coordinator, Well-being of elders and fight against mistreatment:
coordinator.wellbeing.elder@ssss.gouv.qc.ca
Service Quality and Complaints commissioners
UTHC services: Lizzie Johannes
E-mail: complaints.kuujjuaq@ssss.gouv.qc.ca
Toll-free number: 1 833 964-2905, ext. 231
Telephone: 819 964-2509, ext. 231
IHC and Ullivik services: Josi Nappatuk
E-mail: complaint.commissioners.csi@ssss.gouv.qc.ca
Toll-free number: 1 888 988-2669
Telephone: 819 988-2957, ext. 360
Regional services: Martin Manseau (interim)
E-mail: complaints.nrbhss@ssss.gouv.qc.ca
Toll-free number: 1 833 428-4242
Who might be mistreating a vulnerable person?
A vulnerable person can be mistreated by many different people, including a caregiver such as a health or social services worker, or a service provider. The abuser can also be someone close to them, like a son or daughter, a parent, a friend or a neighbour.
Who can report mistreatment?
Anyone who witnesses mistreatment can report it, including family members, caregivers and professionals. A person experiencing mistreatment can also file a complaint directly.
How to file a complaint
Contact the Complaints Commissioner of the institution where a person has or is experiencing mistreatment:
- Inuulitsivik Health Centre (IHC)
- Ungava Tulattavik Health Centre (UTHC)
- Nunavik Regional Board of Health and Social Services (NRBHSS)