NIHB - FAQs

The beneficiary number is required at all times (five-digit number on the beneficiary's Makivvik issued card).

To find out if the beneficiary is eligible for the program and what coverage is applicable for the service required, contact NIHB Nunavik: ssna.rrsssn@ssss.gouv.qc.ca

1-844-442-6442 (NIHB)
Monday to Friday
8:30 am to 4:30 pm

Services are covered according to the program guidelines and criteria for each service. It is the responsibility of the recipient/guardian to pay the balance of the fees for services that are not 100% covered directly to the professional.

In the event that the client/guardian pays directly to the provider for the purchase of drugs, supplies or services covered by NIHB Nunavik and wishes to be reimbursed:

• The client or guardian must submit a request for reimbursement by email to ssna.rrsssn@ssss.gouv.qc.ca;
• If the claim has been reimbursed by another private or public insurance plan, only the amount not reimbursed can be claimed.
• Receipt of payment made to the provider and a copy of the original receipts will be required;
• The beneficiary or his/her guardian must provide information allowing direct reimbursement to his/her bank account;
• Reimbursement will be made according to the program criteria;
• All requests for reimbursement of eligible benefits must be submitted no later than one year after the service is obtained.